FAQ

Return Policy

All items are final sale, unless there is a defect or issue with your product. Please inspect your order upon arrival and contact us within 7 days of delivery if there is a concern.

If your jewelry arrives with a defect, we will happily replace it or issue a refund. Please provide photos of the issue so we can quickly resolve it. Return shipping for defective items will be covered by us.

When Will I Get My Order?

Most orders ship within 3-5 business days. Once your order is on its way, you’ll receive a tracking number so you can follow it all the way to your doorstep.

Please note: paying for express shipping speeds up delivery time, not the creation of your jewelry. Each piece is handmade with care, so production times are based on the crafting and finishing process.

Custom or personalized items may require additional time. If a product has an extended processing window, it will be noted on the product page. Otherwise, your order will ship within 3-5 business days.

How Much Does Shipping Cost?

We offer free standard shipping on orders over $75. Orders under $75 ship for a flat rate of $5, calculated at checkout. 

Lost or Stolen Packages

Once your order has been shipped, we are not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your order, please contact the shipping carrier directly to file a claim.

If you need assistance locating your tracking details, feel free to reach out and we’ll gladly help.

Materials and Care

Each piece features thoughtfully selected materials that align with the story and design of that piece. Depending on the item,  materials may include various levels of gold (plated, PVD, Vermeil), Sterling Silver, Brass, stainless steel, specialty beads, natural stones, shells, pearls, and other curated elements.

We prioritize sourcing high-quality, nickel-free components whenever possible. However, individual sensitivities vary, so we cannot guarantee a reaction-free experience for all skin types.

To keep your jewelry looking its best:

    •    Store pieces individually in a soft pouch or jewelry box to avoid scratching.

    •    Keep away from water, perfume, lotions, and harsh chemicals.

    •    Remove before swimming, showering, or exercising.

    •    Gently wipe clean with a soft, dry cloth after wearing.

For specific material questions about a piece, reach out through our contact form — we’re happy to help!

Do You Take Custom Orders?

Yes! We love bringing custom ideas to life. If you have something special in mind, reach out through our contact form and we’ll chat through the details, timeline, and pricing together.

Is This a Good Gift?

Absolutely. Each order arrives beautifully packaged and ready to give. If you'd like a gift note included, just mention it in the order notes at checkout or reach out to us directly and we'll take care of it.